COVID-19 UPDATE

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We are delighted to be re-opening our doors to our customers from Monday, 29th June 2020.   Due to ongoing COVID restrictions, your experience at the Westgrove will be a little different to what you were accustomed to previously.    We apologise for any inconvenience and please be assured that we will still provide you with the best possible experience.

Please continue reading to give you information on the new limited services offered.   All our staff are trained in social distancing and PPE procedures for their safety and yours.   We thank you in advance for understanding the necessary precautions we must take to keep our customers, staff and community safe.

The below restrictions and limited service may be changed in time. We hope that this can change sooner rather than later, and we can resume normal service as soon as possible.

Check-In/Out:

Please use the sanitisation stations provided at the entrance/exits to the hotel.

Adhere to the social distancing and queuing markers set out.

Only one person for each room/group should approach the Reception desk to check in.   Full payment will be taken on arrival by contactless payment where possible. 

If your bill was paid in full on arrival and you do not have any extras to pay on departure, please just drop your keycard(s) in the bowl provided at Reception when you are checking out.

Dining:

Breakfast is available daily and there are 3 sittings of 45 minutes duration – 8.00am, 9.00am and 10.00am.   Pre-booking is essential and we ask that you please arrive at time of booking only.

Dinner is available daily between 5.00pm and 9.00pm.   Pre-booking is essential and we ask that you please arrive at time of booking only.

Our Bar Food Menu is available from 12.00 to 9.00pm.   Pre-booking is essential and we ask that you please arrive at time of booking only.

Dining is restricted to maximum 6 persons per booking and customers are required to vacate their table after 1hr45m (105min)

We are encouraging all customers to use contactless payment where possible.

Housekeeping:

All guest rooms have been thoroughly cleaned and sanitised before your stay. All common areas and facilities are cleaned and sanitised within regulations.

Housekeeping services are limited during the COVID restrictions. If you are staying more than one night your room will not be serviced.  If you require more towels during stay please contact Reception. We would kindly ask that you put all soiled towels and linen into the laundry bags provided and leave them outside your room before departure.

Leisure Club:

Access to both the swimming pool or gym must to be pre-booked as the Leisure Club will be operating with limitations and subject to health restrictions.   Social distancing must be adhered to. Once your time has finished you must exit the pool/gym area.   The Jacuzzi and Steam room are closed at present as is the viewing area and the changing rooms. Hotel guests should change in their rooms before going down to the Leisure Club.  If you require robes or extra towels please contact Reception. Swimming caps are compulsory and can be purchased at the Leisure Club Reception for €3.00 if needed.   Rubber soled flip flops should be worn around the pool area.  Minors (under 16) must be accommpanied by an adult in the pool at all times. 

Kids Club:

Our Kids Club will still operate each evening during the Summer holidays, however it will be a slightly different experience than usual for our younger guests as strict social distancing guidelines will be in place.   Pre-booking is essential.

Social Distancing:

Please adhere to social distancing when indoors and using common/dining areas. Wearing face masks is not mandatory but would be very much appreciated. Some areas are protected with plexi-glass to minimise contact and staff may wear PPE for your and their safety.

Hand sanitisers:

Hand sanitisers are provided throughout the hotel for customers and staff. We would ask you to avail of these as much as possible.

Restrooms:

Our restrooms are operating with a traffic light system to ensure adequate social distancing.   They are cleaned and sanitised regularly. Please wash your hands after use of the restrooms.

We look forward to welcoming you to the Westgrove Hotel, where we can assure you of our very best attention.