COVID-19 UPDATE

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Further to the Government announcement of 23rd March, we wish to advise that we can only accept guests travelling for essential purposes until we get a confirmed date for full reopening from the Government.   Reasonable evidence confirming that the stay is for essential travel must be provided in advance of your stay.
 
You can contact us on 045 989900 or via email to reservations@westgrovehotel.com to enquire about booking your essential stay. Reasonable evidence confirming that the stay is for essential travel must be provided in advance of your stay, otherwise your booking will be cancelled.

Please note that during this Level 5 lockdown the hotel will be operating on the following basis:

- Full Irish Breakfast from 6.30am to 10.00am Tuesday-Friday
- Reduced Continental Breakfast from 6.30am to 10.00am Saturday-Monday
- Evening Bar Food Menu from 5.00pm to 8.30pm Monday-Thursday
 
No other food or beverage service, including Room Service, will be available during Level 5 restrictions.
 
Our Leisure Club will also remain closed during this time.

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Due to ongoing COVID restrictions, your experience at the Westgrove will be a little different to what you were accustomed to previously.    We apologise for any inconvenience and please be assured that we will still provide you with the best possible experience.

Please continue reading to give you information on the new limited services offered.   All our staff are trained in social distancing and PPE procedures for their safety and yours. The hotel has achieved the Safety Charter Certification from Failte Ireland.   We thank you in advance for understanding the necessary precautions we must take to keep our customers, staff and community safe.

The below restrictions and limited service may be changed in time. We hope that this can change sooner rather than later and we can resume normal service as soon as possible.

Check-In/Out:

Please use the sanitisation stations provided at the entrance/exits to the hotel.

Adhere to the social distancing and queuing markers set out.

Only one person for each room/group should approach the Reception desk to check in.   Full payment will be taken on arrival by contactless payment where possible. 

If your bill was paid in full on arrival and you do not have any extras to pay on departure, please just place your keycard(s) in the bowl provided at Reception when you are checking out.

Dining:

Please note that there is no Room Service available at present.

As per the Government roadmap, hotel bars remain closed at present. If you have booked a table for lunch or dinner you can have drinks served to your table while you are dining. There is no other option at present for drinks only, with the exception of one hour pre & post dinner for hotel residents only in our Residents Lounge.

Breakfast is available daily and there are 3 sittings of 45 minutes duration – 8.00am, 9.00am and 10.00am.   Pre-booking is essential - contact reception@westgrovehotel.com to book your table. We ask that you please arrive at time of booking only.

Dinner is available Sunday - Friday on the hour between 5.00pm and 9.00pm.   The dinner times on Saturdays are 5.00pm, 6.00pm, 7.30pm or 8.30pm.  Pre-booking is essential - contact reception@westgrovehotel.com to book your table.  We ask that you please arrive at time of booking only.

Our Bar Food Menu is available from 12.00 to 9.00pm.   Pre-booking is essential - contact reception@westgrovehotel.com to book your table. We ask that you please arrive at time of booking only.

Dining is restricted to maximum 6 persons per table and customers are required to vacate their table after 1hr45m (105min)

We are encouraging all customers to use contactless payment where possible.

Housekeeping:

All guest rooms have been thoroughly cleaned and sanitised before your stay. All common areas and facilities are cleaned and sanitised within regulations.

Housekeeping services are limited during the COVID restrictions. If you are staying more than one night your room will not be serviced.  If you require more towels during stay please contact Reception. We would kindly ask that you put all soiled towels and linen into the laundry bags provided and leave them outside your room before departure.

Leisure Club:

In line with the latest Government guidelines, which came into place on midnight on 21st October, the whole country is now placed on Level 5 restrictions until midnight on Tuesday, 1st December.   Our Leisure Club will be closed during this time.  All memberships will be paused for the duration and all swimming lessons will be honoured in the January term.

Access to both the swimming pool or gym must to be pre-booked by contacting the Leisure Club directly on 045 989990 as they are operating with limitations and subject to health restrictions.   Social distancing must be adhered to. Once your time has finished you must exit the pool/gym area.   The Jacuzzi and Steam room are closed at present as is the viewing area and the changing rooms. Hotel guests should change in their rooms before going down to the Leisure Club.  If you require robes (€5 charge per person) or extra towels please contact Reception. Swimming caps are compulsory and can be purchased at the Leisure Club Reception for €3.00 if needed.   Rubber soled flip flops should be worn around the pool area.  Minors (under 16) must be accommpanied by an adult in the pool at all times. 

Social Distancing:

Please adhere to social distancing when indoors and using common/dining areas. Wearing face masks is not mandatory but would be very much appreciated. Some areas are protected with plexi-glass to minimise contact and staff may wear PPE for your and their safety.

Hand Sanitisers:

Hand sanitisers are provided throughout the hotel for customers and staff. We would ask you to avail of these as much as possible.

Restrooms:

Our restrooms are operating with a traffic light system to ensure adequate social distancing.   They are cleaned and sanitised regularly. Please wash your hands after use of the restrooms.

We look forward to welcoming you to the Westgrove Hotel, where we can assure you of our very best attention. 

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